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Frequently Asked Questions

Q: What can I expect at my first visit?

A: Please arrive at least 5 minutes prior to the scheduled appointment to complete information forms and make copies of required documents. This will help the therapist start the session on time. The therapist will meet with you for approximately 50-55 minutes. At this first session you will be asked questions to clarify your current situation and past history. The therapist will discuss options with you.​ This is a chance to tell the therapist about you and your concerns. The first session is also a time for you to make sure you feel like your therapist is a good fit for you. 

Q: Will anyone be told I have come to counseling?

A: No. Elevate Counseling and Consulting has a strict confidentiality policy and will not release information regarding contact with you without specific permission from you. If a client wants the therapist to speak with a medical provider, teacher, school staff, spouse/partner, or parent, etc., they will have you sign a release of information. 

The exception is when mandatory reporting is required and that will be discussed in the session if a report is needed. 

Q: How Many Sessions Do I Need To Attend?

A: This will be discussed in each session. Most people attend 4-5 sessions and are then able to determine how long they want to attend counseling. It can be adjusted at any time based on progress. Therapy may be brief for you, several months or a long term decision based on your needs

Q: What Happens If I Need To Cancel Or Reschedule?

A: You are asked that you make every attempt to cancel 24 hours ahead of your scheduled appointment time. Your therapist will be happy to schedule you for a better time, and understand cancellation is needed at times. If you cancel the day of the session you may be charged a fee according to the policy of your therapist.  If you do not show for your appointment you may be charged for your appointment at the full cost of the session, which you will be responsible for paying. If you cancel three times in a row or no show two times in a row you will be removed from the schedule until a plan can be made for future services. Please understand therapists can have many clients to serve in a day. 

Q: Do You Prescribe Medication?

A: No, our therapists are unable to prescribe medications. They work with many physicians, physician assistants, and nurse practitioners in the Kearney area to discuss and refer for these types of needs for clients. They are able to discuss options for whom you may want to attend a medication evaluation within your community. 

Q: Do You Provide Telehealth or Teletherapy Online?

A: Yes, most of our providers are comfortable conducting services over a HIPAA compliant video service. They will need to ensure your insurance and other requirements are met before we can schedule. We ask that you meet with your therapist for an initial session to start. 

Q: How Long Is A Session?

A: Most sessions are 53-55 minutes, however; some insurances only approve a 45 minute session. 

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